Item Support Policy

Company: NextPath Solutions (SMC-Private) Limited
Website: https://nextpathsolutions.pk
Support Email: support@nextpathsolutions.pk
WhatsApp Support: +92 310 4164553

1. Nature of Products

All digital products listed on our website are pre-developed and provided under open-source or GPL licenses. These include:

  • Shopify themes with GPL license

  • WordPress themes and plugins (GPL)

  • PHP Laravel scripts

  • Other related digital tools

We do not claim ownership over GPL-licensed items and do not offer premium features, updates, or developer-level support associated with original developers. These products are distributed for educational and experimental use or for developers who understand how to work with them.

2. Support Coverage

We aim to be fully transparent with our buyers. Please note:

🔸 We do NOT provide any kind of technical support for the digital products sold, including but not limited to:

  • Installation or setup assistance

  • Customization or feature modification

  • Compatibility with third-party plugins

  • Theme/plugin updates

  • Server or hosting-related issues

These products are sold as-is and are intended for users with basic to advanced web development experience. If you are unfamiliar with working with these tools, we recommend hiring a developer or technician.

3. What Is Covered

We only offer limited support in the following scenarios:

  • The file is corrupted or incomplete and cannot be used.

  • The product is significantly different from what was described in the product listing or demo.

If such an issue occurs, we will verify your claim and offer a replacement or refund.

4. Refund Policy

Since all our items are digital and instantly downloadable, we follow a strict no-refund policy except under the following conditions:

✅ You may request a refund if:

  • The downloaded file is broken, corrupted, or missing essential components.

  • The product does not match the description or demo provided.

❌ Refunds will not be issued for:

  • Change of mind after purchase

  • Lack of technical knowledge to use the product

  • GPL items not including premium features or updates

  • Requests for features not advertised in the listing

  • Customization or setup requests

All refund requests must be submitted within 48 hours of purchase with clear explanation and evidence (e.g., screenshots).

5. How to Request a Refund or Report an Issue

If you believe your issue falls under our refund coverage, please contact us within 48 hours of your purchase using any of the following:

Please include:

  • Your Order ID or Invoice

  • Product name

  • A clear description of the issue

  • Screenshots or video if applicable

6. Response Time

We aim to respond to all queries within 24 to 48 business hours (Monday to Friday). Please allow time for our support team to verify your request.

7. Acceptance of Policy

By purchasing from NextPath Solutions, you agree to this support and refund policy. It is your responsibility to review the product description, demo, and compatibility details before making a purchase.