At NextPath Solutions (SMC-Private) Limited, we strive to ensure your satisfaction with our Shopify pre-built stores and related services. If you are not entirely satisfied with your purchase, please review our refund policy outlined below.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

• The product or service delivered does not match the description provided at the time of purchase.
• Technical issues prevent the proper functioning of the purchased product or service, and these issues cannot be resolved within a reasonable timeframe.
• A cancellation request is submitted prior to the commencement of the service or delivery of the digital product.

2. Non-Refundable Items

We regret to inform you that certain items and services are non-refundable, including:

• Completed services or delivered digital products.
• Customization services once the work has commenced.
• Any delays or failures caused by the customer’s actions, such as incomplete or incorrect information provided.

3. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Email us at support@nextpathsolutions.pk with your order details, including the transaction ID, purchase date, and reason for requesting a refund.
2. Evaluation: Our support team will review your request and may ask for additional information or evidence to support your claim.
3. Resolution: If your refund request is approved, the refund will be processed via the original payment method within 7-10 business days.

4. Partial Refunds

In some cases, partial refunds may be granted for:

• Services that were only partially completed before a cancellation request.
• Products with minor, resolvable technical issues.

5. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

• Check your bank account or payment method for the refund.
• Contact your bank or payment provider, as processing times may vary.
• If you’ve done all of the above and still haven’t received your refund, please contact us at support@nextpathsolutions.pk.

6. Amendments to the Refund Policy

NextPath Solutions reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.

7. Contact Us

For any questions or concerns about this Refund Policy, please reach out to us:

• Email: support@nextpathsolutions.pk
• Phone: +923104164553
• Address: 04 Ward No 5, EidGah, Layyah, Postal Code 31200

We are committed to resolving any issues promptly and ensuring a smooth experience for our valued customers.